* How do I place an order?
You can place an order by using the IMD AdSat online booking wizard. If you haven't used our website before and you don't have any user details, please contact one of us on +353 (1)662 9557. It takes seconds to set up a user account for you, and the team are here to guide you through any queries you may have.

* What formats do you accept a copy on?
We accept Digibeta, Beta Sp, data DVD and FTP upload.

Download the spec for tape
In word format here
In .PDF format here

Download the spec for FTP
In word format here
in .PDF format here

* How do I supply copy to IMD?
You can send your clock(s) to IMD AdSat via FTP or on a Digi Beta. We can also accept non-standard formats - please contact us for further information.

We will either reject material that does not comply with our specifications or charge for correctional work to be carried out. If material does not arrive correctly, we cannot guarantee same day delivery.

* Do I need to obtain Clearcast (BACC) approval for my commercial?
Yes. UK Broadcasters will not air clocks without Clearcast (BACC) approval. Supplying to Clearcast (BACC) IMD AdSat is happy to supply your clock(s) to the Clearcast (BACC) for approval. Just send us your upload link and we will send through the copy digitally on your behalf. It is recommended that you supply the Clearcast (BACC) with your clock(s) 3 days in advance of station copy deadlines. Please call us for more information.

* What deadlines are in place for each broadcast site?
In order for broadcasters to ensure your campaign goes to air, they have deadlines for receipt of clocks and as expected each broadcaster has different requirements! We are happy to share our knowledge of copy deadlines, but for specific deadlines it is advisable to contact each broadcaster. Don't forget that IMD AdSat has preferential delivery deadlines with many of the major broadcasters!

* What is 'late copy' and which broadcasters charge it?
Late copy is a charge implemented by broadcasters to cover the costs of late submission and last-minute checking procedures. Most of the major broadcasters charge late copy. The typical charge is €250 (this is usually charged on a per-clock basis) for copy which is delivered after the published deadlines. Each broadcaster has its own late copy policy and deadlines. IMD AdSat has late copy advantages with many of the major broadcasters, permitting us a great deal of flexibility. In some cases late copy is not charged at all if delivered via IMD AdSat. Please contact us for more information.

* What are IMD AdSat's deadlines?
IMDAdSat knows no day at an agency is ever the same. To meet your needs we offer two different services:

Use our 4 hour standard service for your regular campaigns (we need copy by 17:00 for same day delivery).

When time really matters the quickest Express service in the UK and ROI will get your commercial to the stations in just 90 minutes (we need copy by 19:00). For FTP uploads we can offer more flexibility on time. Please speak to our team for further details.

Express service applies to digital delivery only. Tape delivery to London based channels will be made by 19:00 for copy received up until 15:00. For copy received after 15:00, delivery will either be before 19:00 that same day, or as soon as possible the next day. Tape delivery to channels based outside London will generally be the next day during normal business hours.

Our opening hours are 09:00 - 19:00, Mon - Fri. Our London office opening hours are 08:00 - 21:00 so orders placed early/late in the day can be processed if necessary. We can arrange for the office to be open out of these hours and at weekends, however charges will apply and prior notification is required. Please call for more information

* Which broadcast sites can IMD AdSat deliver my commercial to?
IMD AdSat can deliver to all broadcast and transmission sites. Most now have IMD AdSat's in-house digital delivery equipment, however where this has not yet been installed, IMD AdSat will produce tapes and courier your clock(s) to the relevant sites. We also have the facility to FTP to sites, both within the UK and internationally. Please contact us for more information.

* Do you QC (Quality Control) my commercial(s)?
Yes, we QC all material that we send to broadcast sites using their specifications as a guideline. As expected, these specifications differ according to each broadcaster; therefore we make it clear that our QC is a combination of their specification and the opinions of our experienced VT operators. However, where we find fault with copy, it does not necessarily mean that the material would fail a QC at the broadcasters. On this basis, we will send you a detailed report and give you the following options:

" Proceed with the job as it stands
" Re-supply amended copy to IMD AdSat
" Instruct IMD AdSat to repair copy

We charge £50 per 15 minutes for all VT repair work.

* How do I know when a broadcast site has received copy?
We send you a verification report once all the digital broadcast sites have received copy and then again once all the tape broadcast sites have received copy.

Click here to view an example of the verification report.

* How long do broadcast sites hold copy delivered by IMD AdSat?
Copy is held on the IMD AdSat system of each broadcast site for up to three months (dependant on the site). After this period a charge will be incurred at the standard rate to re-supply copy to broadcast sites. It is the broadcaster's responsibility to ensure that copy is held (either on the IMD system or their own) for the entire transmission period.

* What happens if I need to cancel an order?
You can cancel an order at anytime; however, if we have already completed the job and the commercial has been sent to the broadcast sites, then you will be invoiced at your normal rate.

* How can I keep track of my previous jobs?
You can view your Job History within the Secure Client Area on this website after logging in. Your order history will provide you with a list of your previous jobs, including advertiser and product details, clock numbers and the broadcast sites where copy has been delivered. You can also see the date and time that each broadcast site received copy.

* How do you invoice?
We invoice on a monthly basis. You will receive a paper invoice at the end of each month with a delivery report attached. We require payment in 30 days. We send out statements on a monthly basis